Besides your typical loads of floating love bugs and debris from the trees, the bottom of the pool was orange/yellow in color and looked unsanitary. As we toured our home upon checkin, the swimming pool was filthy. Unfortunately, the customer service lacked. We really wanted to love Encore Resort and make it our yearly family vacation go to spot. We really wanted to love Encore Resort but. Never normally leave any reviews but this time felt I had to - no one at any time checked in to see how our experience was and previously working in the hospitality industry this is a given as any issues with quality of food can be rectified timely Also the website offered a Friday deal 2 courses for £18 from 5 til 9 which wasn’t offered so we were also overcharged. What arrived was really mediocre, plastic cheese and cheap fries and a tiny pot of mayo. Mains arrived and 1 of our party ordered steak which he said was nice and the 3 of us ordered the smashed burger. The prawn starter and the soup was fine but the koftas were dry, no one checked at any time if the food was okay. We seemed to be waiting ages for our starters then the manager came over and said our food would be out next. ![]() Came back a while later to take a drinks order which we gave her and said that we were ready to order to which the waitress replied that the kitchen were not ready to take our order. About ten minutes passed and the waitress came back with the menus - passed them to us and then walked off, not asking if we wanted to order drinks. Sat at our table and handed a drinks menu and told they had no food menus available and would come back to us when they had. Went for a meal with friends this evening to celebrate a birthday meal after it had been highly recommended.
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